The Kansas City Chiefs Ticket Office is located at Gate D1 on the Southeast corner of Arrowhead Stadium. Tickets may be purchased for all Arrowhead events at the Box Office with cash and the following credit cards: MasterCard, American Express, Visa, and Discover.

To contact the Ticket Office, please use the following:

Kansas City Chiefs Ticket Office

One Arrowhead Drive
Kansas City, MO 64129
816.920.9400 phone
816.924.4570 fax
seasontickets@chiefs.nfl.com.

Ticket Office Hours are:

Monday through Friday from 8:30 a.m. to 5:00 p.m.
Saturdays prior to Sunday home games from 9:00 a.m. to 1:00 p.m.

Pat-Down Policies

You and your belongings may be searched upon entry into the Stadium.  By tendering your ticket and entering the Stadium, you consent to such searches and waive any related claims that you might have against the NFL, the Kansas City Chiefs, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the Stadium.

Pat-Down Policy
Stadium Policies

Will Call

Tickets purchased for Chiefs games may be picked up at Will Call located at Gate D1 on the Southeast corner of Arrowhead Stadium beginning 1 ½ hours before the game. Photo identification is required for pick up. Tickets ordered over the phone and through the Internet via Ticketmaster are placed in Will Call for Customer pickup. Tickets left by the participating teams may also be picked up at the above destination.

Seat improvement program

For those season ticket holders wishing to upgrade their seat locations from year to year, the Kansas City Chiefs offer a Seat Improvement Program beginning in March after season ticket renewals. To sign up for participation one must fill out a upgrade request at the time of renewal. The order of participation is based upon seniority as a season ticket holder and appointment times are assigned whereby account holders may either call a Seat Improvement Hotline or appear in person. Changes are not mandatory and a $10 fee is assessed only if changes are made.

Lost and stolen tickets

In the event that season tickets have been lost, the Ticket Office will allow the season ticket holder of record to repurchase their seats. The replacement charge will be the full price of the ticket plus a $2 administrative fee. In the event that these lost tickets are found (unused) they may be returned within one month to the Chiefs Ticket Office for a full refund of the ticket price. The replacement copy of the tickets must accompany this transaction.

In the event that season tickets have been stolen, the Ticket Office will replace these tickets at no charge except the $2 administrative fee. These requests must be accompanied by a police report regarding the stolen tickets. Reports will be filed with Stadium security and those in possession of the reported stolen items if apprehended will be presented to the appropriate authorities.

Additional requests

For additional information or questions, please contact us at 816.920.9400 or via e-mail at seasontickets@chiefs.nfl.com.