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Customer Service

How to contact the Kansas City Chiefs

Kansas City Chiefs
One Arrowhead Drive
Kansas City, MO 64129
816.920.9300

CHIEFS FAN CODE OF CONDUCT

The Kansas City Chiefs are committed to creating a safe, comfortable and enjoyable experience for our fans. When attending a game, the stadium staff will proactively intervene to support an environment where event patrons, their guests and other fans can enjoy the event, free from the following behaviors:

• Foul, obscene, offensive or abusive language or actions
• Continual standing and/or obstructing the view of other fans
• Intoxication or other signs of impairment
• Smoking except in designated areas
• Fighting and unruly or inconsiderate behavior
• Obscene or indecent clothing or signs
• Conduct that endangers spectators or participants
• Harassment of visiting team fans
• Interfering with the progress of the game, going onto the field or
throwing any object onto the field
• Failing to follow instructions of stadium personnel
• Selling items or tickets in the stadium or on sports complex grounds
• Attempting to sit in a location other than the guest’s ticketed seat
• Destroying property

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Please respect the rights of others. Event patrons and guests who choose not to adhere to these provisions will be subject to ejection without refund.

SPECIAL NEEDS

Our accessible seating is for wheelchair users only. This area will have space for one (1) wheelchair user and one (1) additional seat for their companion to use. Reserved accessible seating may be purchased through Ticketmaster at (816) 931-3330 or via the internet at www.ticketmaster.com. If you are a wheelchair user and have already purchased a ticket to the game, you may go to the non-reserved accessible seating area at Sections 127-128.

If you have any questions before purchasing accessible seating or require use of the elevator, please contact Stephanie Melton at specialneeds@kcchiefs.org or call 816-920-4382.



arrowhpageTicket Office
The Kansas City Chiefs Ticket Office is located at Gate D1 on the Southeast corner of Arrowhead Stadium. Tickets may be purchased for all Arrowhead events at the Box Office with cash and the following credit cards: MasterCard, American Express, Visa, and Discover. To contact the Ticket Office, please use the following:

Kansas City Chiefs Ticket Office
One Arrowhead Drive
Kansas City, MO 64129
816.920.9400 phone
816.924.4570 fax
seasontickets@chiefs.nfl.com.

Ticket Office Hours are:
Monday through Friday from 8:30 a.m. to 5:00 p.m.
Saturdays prior to Sunday home games from 9:00 a.m. to 1:00 p.m.