The foundation of the Chiefs has been and always will be our fans. Customer Relations Department has been created to meet your needs and inquiries. We will answer your questions and listen and respond to any concerns. You will be notified, via e-mail, about new programs for our season ticket holders. Please be sure we have your current e-mail address, which can be updated via your My Chiefs Account.

On gameday, new Fans First Booths – Powered by Sprint - will be located on each level of Arrowhead Stadium to enhance fan service.

Text messaging will be introduced to our fans in 2008 as an additional line of communication on day of game. Text messaging will allow you to communicate more clearly and confidentially. Fans can text 816.679.7555 before, during and after the game from any cell phone to report any issues or problems.

If you have a customer relations need or question please contact Anita Bailey.

CLICK HERE TO DOWNLOAD THE CHIEFS FAN GUIDE (PDF)

How to contact the Kansas City Chiefs

Kansas City Chiefs
One Arrowhead Drive
Kansas City, MO 64129
816.920.9300

CHIEFS FAN CODE OF CONDUCT

The Kansas City Chiefs are committed to creating a safe, comfortable and enjoyable experience for our fans. When attending a game, the stadium staff will proactively intervene to support an environment where event patrons, their guests and other fans can enjoy the event, free from the following behaviors:

• Foul, obscene, offensive or abusive language or actions
• Continual standing and/or obstructing the view of other fans
• Intoxication or other signs of impairment
• Smoking except in designated areas
• Fighting and unruly or inconsiderate behavior
• Obscene or indecent clothing or signs
• Conduct that endangers spectators or participants
• Harassment of visiting team fans
• Interfering with the progress of the game, going onto the field or
throwing any object onto the field
• Failing to follow instructions of stadium personnel
• Selling items or tickets in the stadium or on sports complex grounds
• Attempting to sit in a location other than the guest’s ticketed seat
• Destroying property

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Please respect the rights of others. Event patrons and guests who choose not to adhere to these provisions will be subject to ejection without refund.

Pat-Down Policy
You and your belongings may be searched upon entry into the Stadium.  By tendering your ticket and entering the Stadium, you consent to such searches and waive any related claims that you might have against the NFL, the Kansas City Chiefs, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the Stadium.

PROHIBITED ITEMS

For the safety and security of our fans, the following items are prohibited in Arrowhead Stadium:

• Firearms, weapons of any type or fireworks
• Bags larger than 8½” x 11” x 6“
• Backpacks
• Sports balls
• Coolers – any size, any type
• Plastic, metal or glass cups, cans or containers
• Thermos bottles or flasks
• Food
• Beer or liquor
• Video cameras or professional cameras/lenses
• Boom boxes
• Portable heaters
• Flammable liquids
• Noisemakers – air horns, klaxon, bells, whistles, etc.
• Laser pointers of any type, poles or rods
• Large strollers
• Any other items deemed dangerous or unacceptable by security

ALLOWED ITEMS

The following items are permitted into the stadium:

• Fanny packs (unattached from your body)
• Purses no larger than 8½” x 11” x 6” (must fit in template at the
gate as you enter the stadium)
• Drawstring bag unattached from the body, no larger than 8 ½” x 11” x 6”, with no outside pockets
• Blankets (not in a carrier)
• Banners, signs and flags (no larger than 3’ x 5’) are permitted as
long as they do not interfere with other guests
• Small diaper bags (if infant is with guest)
• Breast Pump and supplies
• Plastic baby bottles
• One sealed, 20-oz. or smaller bottle of water per person – guest
may refill the bottle at any water fountain inside the stadium
• Binoculars and case
• Small still camera and case
• Hand-held radios and TV’s are permitted if they do not interfere
with other guests – an ear piece must be used to listen
• Small compact umbrella (rainy games only)
• Seat cushion – lightweight foam with sealed plastic cover

Q: At what age does a child require a ticket?

A: Ages three and older require a game day ticket.